Dispatch and Delivery

How long will it take to receive my order?

In the majority of orders, shipments are made within 1-3 business days from order completion. Delivery times may vary depending on your location. In the event of a temporary shortage of an item, you will be notified immediately. 

Do you offer free shipping?

In certain promotions, which you are notified of via a relevant Banner when entering our website, we may offer free shipping, . Shipping costs and options will be presented during the billing and shipping confirmation process.

Which countries do you ship to?

We make shipments to all regions of Greece.

Payment and Security

What payment methods do you accept?

We accept a variety of payment methods including credit cards, debit cards transfer to bank account and cash on delivery. Payment options will be presented during the checkout process. (The cash on delivery option is supported only in the Attica region, except for the remote municipalities and islands of Argosaronikos - Kythera)

Is my payment information secure?

Yes, we take the security of your payment information very seriously. We use industry standard encryption and other security measures to protect your personal and financial information. You are always taken to a secure environment to complete your payment. Your payment information is never stored on our servers.

Do you store my credit card information?

For security reasons, we do not store your credit card information on our servers. When you make a purchase, you are taken to a secure banking environment where your payment details are filled in by you and you securely complete your payment.

Are there any additional charges for using a particular payment method?

We do not charge any amount on behalf of our company beyond the total amount due upon completion of your order.

Customer Support

How do I contact customer support?

We offer a number of ways to contact our customer support team, including telephone and email (E-mail). You can find our contact details on the Contact Us page on our website.

What are the opening hours of your customer support department?

Our customer support department takes phone calls Monday to Friday from 8am to 4pm. However, the company accepts and responds to E-mails after hours, even on non-business days and holidays.

What can I contact customer support about?

Our customer support team is here to help you with any questions or issues you may have regarding your order, shipping or other aspects of our service. We are here to provide you with assistance and resolve any issues as quickly and efficiently as possible.

How long does it take to get a response from customer support?

We aim to respond to all customer queries as soon as possible, usually within 24 hours at the latest.

What is your returns policy?

We want you to be completely satisfied with your purchase, which is why we offer a generous return policy. If you are not satisfied with your purchase for any reason, you may be entitled to a refund. Please see our Warranty-Returns page for more information.

Benefits of Creating an Account

Faster Check Out process:

By creating an account, you can store your billing and shipping information, making checkout faster and more convenient. 

Faster checkout and faster checkout:

With an account, you can easily track your order history (up to 5 orders)and reorder products with just a few clicks.

Wishlist:

By creating an account, you can also save products in your My Wish List for future purchases. To select the My wish list feature, tap on your account icon (top right of your screen).